Frequently Asked Questions

Frequently Asked Questions – EcoFlights.co.uk

Welcome to the EcoFlights Frequently Asked Questions page. Here, we answer the most common questions travelers ask about booking flights, managing reservations, payment options, travel documents, airline policies, and more. Whether you're booking your first flight with EcoFlights.co.uk or looking to make changes to an existing reservation, this comprehensive guide is designed to provide clarity and support at every step of your journey.

What is EcoFlights.co.uk?

EcoFlights.co.uk is a UK-based online flight booking platform powered by Caria Holidays. It is designed to help travelers easily search, compare, and book flights from the United Kingdom to destinations around the world. With access to both low-cost and full-service airlines, EcoFlights offers real-time fares, flexible options, and a seamless booking experience. Although the platform focuses on flight bookings, users can also access hotel and transfer options via integration with Caria Holidays.

Is EcoFlights part of Caria Holidays?

Yes. EcoFlights is a flight-focused sub-brand of Caria Holidays, a trusted travel provider in the UK. While Caria Holidays offers full package holidays, including hotels, transfers, and tours, EcoFlights is dedicated specifically to flights and flight-related services. This specialization allows EcoFlights to provide more detailed flight search tools, better deals, and focused customer support for air travel.

Which airlines can I book with EcoFlights?

EcoFlights partners with a wide range of international and regional airlines. These include major full-service carriers like Emirates, Turkish Airlines, British Airways, Lufthansa, Qatar Airways, and KLM, as well as low-cost airlines such as Ryanair, Pegasus Airlines, easyJet, Jet2, Wizz Air, and SunExpress. This extensive network allows travelers to choose from hundreds of global routes and airline combinations based on their budget and preferences.

Which destinations can I fly to from the UK?

You can book flights from the UK to a variety of destinations across Europe, the Middle East, Asia, North Africa, and beyond. Popular destinations include Antalya, Bodrum, Izmir, Istanbul, Dubai, Sharm El-Sheikh, Cairo, Larnaca, Ercan, Athens, Santorini, Malaga, Lisbon, Rome, and many more. EcoFlights offers departures from major UK airports including London Heathrow, London Gatwick, Manchester, Birmingham, Edinburgh, and others.

How do I book a flight on EcoFlights.co.uk?

To book a flight, visit the homepage and enter your departure and destination airports, travel dates, number of passengers, and cabin class. Click the search button to view available flights. You can then compare options by price, duration, stops, airline, and other features. Once you've selected a flight, proceed to enter passenger details, select optional extras such as baggage or seat selection, and complete your payment securely. You will receive a confirmation email with your e-ticket and reference number.

Can I book one-way, return, and multi-city flights?

Yes. EcoFlights supports one-way, round-trip (return), and multi-city bookings. You can mix airlines on outbound and return flights if desired, and you can add multiple stops in different cities as part of a multi-city itinerary. This flexibility is ideal for long-term travelers, business trips, or complex journeys involving several destinations.

How do I know my booking is confirmed?

Once your payment is processed, EcoFlights sends an instant confirmation email that includes your booking reference number, e-ticket details, and flight itinerary. You can also access your booking through the “My Booking” section of the website using your email and reference number. If you do not receive a confirmation email within 15 minutes, check your spam or junk folder or contact customer support for assistance.

Can I add baggage, meals, or seat selection to my booking?

Yes. Many airlines allow you to add optional services such as checked baggage, meal preferences, and seat selection during or after the booking process. These services can be added at the time of booking on the EcoFlights platform, or later via the airline’s official website using your booking reference. Please note that additional fees may apply depending on the airline and fare category selected.

What payment methods are accepted?

EcoFlights accepts a variety of secure payment methods including credit cards, debit cards, and bank transfers. Some bookings may also support payment via PayPal or travel wallet accounts. All transactions are processed through encrypted channels, and no payment information is stored on our servers. Currency is typically displayed in British pounds (GBP), but may vary depending on your location or payment provider.

Is my payment secure?

Yes. EcoFlights uses industry-standard encryption and secure payment gateways to protect your financial data. We comply with PCI-DSS (Payment Card Industry Data Security Standard) and maintain high levels of cybersecurity to ensure that your personal and payment details are safe throughout the booking process.

Can I cancel or change my flight after booking?

This depends on the fare conditions of your selected airline and ticket type. Some fares, especially those from low-cost carriers, may be non-refundable and non-changeable. Others may allow changes with or without a fee. When booking your flight, pay attention to the fare rules listed on the final confirmation screen. If you need to cancel or change a booking, contact EcoFlights customer support as soon as possible. We will help guide you through the process based on the airline's policy.

Do I need to check in online or at the airport?

Most airlines allow or require online check-in, which usually opens 24 to 48 hours before departure. You can check in online via the airline’s official website or mobile app using your booking reference and surname. Some airlines may charge a fee for airport check-in, particularly low-cost carriers. Always confirm the check-in process and requirements for your airline before your departure date.

How do I receive my boarding pass?

Once you check in online, your airline will issue a digital or printable boarding pass. You can save it to your phone, print it at home, or collect it at the airport check-in desk depending on your airline’s policy. Some airports also allow you to use mobile boarding passes through their smart gates.

Can I book a flight for someone else?

Yes. You can book flights on behalf of another person as long as you provide accurate traveler details including full name as shown on their passport, date of birth, and contact information. Be sure to double-check all passenger details before confirming the booking, as many airlines charge for name changes or may not allow them at all.

Do I need a visa to travel to my destination?

Visa requirements vary by destination, nationality, and purpose of travel. It is your responsibility to check the entry requirements of your destination country before booking. You can find up-to-date visa information from the official government website of your destination or through travel advisory services. EcoFlights does not provide visa services but can offer general guidance if needed.

What if I miss my flight?

If you miss your flight due to personal reasons, late arrival, or documentation issues, the airline may consider the ticket as used and non-refundable. Some tickets allow for rebooking with a fee, while others do not. If your delay was caused by another airline, connecting flight, or airline-related issue, you may be entitled to a rebooking or compensation. Contact both the airline and EcoFlights support immediately for assistance in case of a missed flight.

Does EcoFlights offer travel insurance?

Travel insurance is not included by default but can be added during or after booking via our Caria Holidays partners. Insurance policies typically cover trip cancellation, medical emergencies, baggage loss, and other unexpected events. We strongly recommend purchasing insurance for international travel to ensure peace of mind.

How do I contact EcoFlights for help?

Our customer support team is available to assist you seven days a week. You can reach us via phone, email, or live chat on our website. For urgent inquiries related to upcoming departures or booking issues, we recommend using our live chat or phone lines for faster assistance. Our multilingual team is here to support you before, during, and after your journey.

Can I book flight and hotel together on EcoFlights?

Yes. While EcoFlights focuses on flight bookings, you can bundle your flight with hotel and transfer options via our integration with Caria Holidays. This allows you to enjoy special pricing, better coordination, and the convenience of managing your entire itinerary in one place. Simply select the “Flight + Hotel” or “Flight + Hotel + Transfer” option when searching.

What happens if my flight is delayed or cancelled?

If your flight is delayed or cancelled, your rights depend on the airline’s policy and the reason for the disruption. In some cases, you may be eligible for a refund, rebooking, meal vouchers, or compensation, especially for EU-regulated flights. Contact the airline directly for immediate updates, and inform EcoFlights support so we can assist with alternative arrangements or documentation for claims.

Can I earn frequent flyer miles through EcoFlights?

Yes. If your selected airline has a frequent flyer program, you can enter your membership number during booking or when checking in online. Miles, points, or status credits are awarded according to the airline’s terms and may vary based on fare class and ticket type.

Are there any hidden fees when booking on EcoFlights?

No. EcoFlights displays all applicable taxes, service fees, and surcharges in the total price before you confirm your booking. Optional extras such as baggage, seat selection, or insurance are clearly marked and only included if you choose to add them. We believe in full transparency and aim to make your booking experience as clear and honest as possible.

Can I travel with children or infants?

Yes. Children and infants can be included in your booking. Airlines usually offer discounted fares for infants (under 2 years old) who do not require their own seat. For children aged 2 and above, a separate seat must be booked. Be sure to check the airline’s policies on child seating, baggage allowance, and onboard amenities for families. You can also request special assistance during booking if needed.

Book Your Flight with Confidence

EcoFlights.co.uk is committed to making your travel experience smooth, affordable, and secure. From choosing the right airline and flight time to navigating post-booking services, we are here to help every step of the way. Whether you’re heading to the beaches of the Mediterranean or the streets of a global capital, EcoFlights makes it easy to take off.

Still have questions? Contact us anytime, and let’s get you flying.